Posted by hendrik in BlackBerry, Technology
on Jan 24th, 2012
Winds of change are starting to blow over Research in Motion (RIM) in Canada. On Sunday co-CEO’s Jim Balsillie and Mike Laziridis handed over their duties to Thorsten Heins. Heins has been Chief Operating Officer of RIM (BlackBerry) for the past 4 years. The fact that the RIM board felt the CEO position should be held by an insider without looking for a fresh pair of eyes from a neutral person is interesting. They are obviously trying to make a change without rocking the boat completely. It also looks like a figure head change as Balsillie and Laziridis are no longer associated with the...
Posted by hendrik in Performance
on Oct 18th, 2011
Last week BlackBerry had 4 days of service meltdown. There is no other way to describe it, as users battled to access their email and use BlackBerry Internet Services (BIS). It all started on Monday morning as users in Europe, the Middle East and Africa saw that their message folders were empty.
Many customers experienced service interruptions and delays over a period of approximately 3 days in Europe, the Middle East, India and Africa, 1.5 days in Latin America and Canada, and 1 day in the United States. Global teams worked around the clock to contain the issue and minimize the impact to customers...
Posted by hendrik in Performance, Technology
on Mar 29th, 2011
BlackBerry is in trouble and I mean big trouble. I might be clutching at straws but I sense the Canadian smart phone giant is in an “all-in” mode with its Playbook tablet. Cue the death march, maybe but I sense all is not well.
In South Africa at the moment, BlackBerry is the fastest growing smart phone manufacturer. It does not need too much analysis to understand the growth. BlackBerry Internet Services and the fact that subscribers potentially don’t have to pay data fees have seen brisk adoption by the South African public.
However, the same could not be said of their international numbers....